Damaged shipment:
If your package arrives damaged, please take it – including the contents and packaging, exactly as it arrived – to the nearest DHL branch. A damage report can be filed there.
If you cannot drop off the shipment yourself or it is located abroad, we can arrange a pickup by DHL in certain cases.
Please inform us immediately in any case, ideally with photos of the package and the contents as well as a brief description of which items are affected. This allows us to document the damage and contact the shipping service provider directly.
Lost shipment:
If your package does not arrive or is considered lost, please contact us. We will then get in touch with the shipping service provider and initiate an investigation if necessary.
Please note that this process may take some time. Of course, we will keep you informed about the status.