1. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately, providing your order number, the affected item, and the type of damage.
2. Defective Item
If the item is defective on first trying it on or using it, the statutory warranty rights apply. Please contact us and provide your order number, the affected item, and the type of damage. As the retailer, we have two opportunities to remedy the defect by subsequent performance, i.e., we either repair the defective item or send a new one. For this, we need a written request from you with a reasonable deadline. Only after this do you have the right to withdraw from the purchase or demand a reduction in the purchase price or damages. Further details on warranty rights can be found in the Terms and Conditions.
3. Change of Mind
The collar unfortunately did not fit, the design does not look as expected after unpacking, or you ordered several items to choose from? No problem, if you do not like something – you have the statutory right of withdrawal, according to which you can cancel your order within 14 days – by the way, without giving reasons. We cover the cost of returning the goods. This only applies to the first return; the costs of additional returns must be borne by the buyer.
Personalized items, as well as feed and dietary supplements, are excluded from returns and will not be accepted by us. Please use the return link in the order overview in your customer account for this. If you have any questions, please contact our customer service directly. Further details on the right of withdrawal can be found here.
4. Extended Free Returns with Customer Account
The collar unfortunately did not fit, the design does not look as you expected after unpacking, or you ordered several items to choose from? No problem, if you do not like something – as a registered customer (from Germany), every return is free for you – beyond the statutory withdrawal period – for an additional 14 days.
Here’s how it works:
Please use our returns portal to register your return: Returns Portal - wirliebenhunter
Further details on the right of withdrawal can be found here.
5. Your Feedback Is Important to Us
To continuously improve our offer and service, we would of course appreciate it if you tell us the reason for the cancellation, even though it is not necessary for your withdrawal. Please feel free to contact our service team for this.