How can I place an order?
Simply choose your favourite items and, depending on the product, select the right size, colour or option. Then add everything to your shopping cart and proceed to checkout.
You can sign in to your customer account or place your order as a guest. Enter your delivery address, choose your preferred payment method and take a moment to check your order.
Everything correct? Then you can complete your order. You will receive an order confirmation from us by email immediately afterwards.
Can I order without a customer account?
Yes, of course. You can easily place an order as a guest at welovehunter.com.
A customer account makes shopping even more convenient. You can find all your orders in one place, save your favourite products to your wishlist and automatically take part in the myHUNTERclub.
However, a customer account is not required to place an order.
Which payment methods are available?
The payment methods available for your purchase are shown directly at checkout. Depending on your order, you can pay via PayPal as well as using the payment methods offered by Shopify Payments.
Simply choose the option that suits you best and follow the steps shown. We do not charge any additional fees for selecting a payment method.
My payment isn’t working – what can I do?
If your payment cannot be completed, please first check the payment details you entered and whether confirmation from your payment provider is still required.
If it still doesn’t work, you can choose another available payment method at checkout.
Not sure whether your order may already have reached us? Please first check whether you have received an order confirmation from us. This helps you avoid placing the same order twice.
If you still need help, our customer service team will be happy to assist you.
I haven’t received an order confirmation – what can I do?
Once your order has been successfully completed, we automatically send you an order confirmation by email.
If you haven’t received it, please first check your spam or promotions folder. Also make sure that you entered your email address correctly when placing your order.
Still can’t find the confirmation? Simply contact our customer service team. Ideally, let us know your name, the email address you used and approximately when you placed your order. We’ll be happy to check whether your order has reached us.
Can I change or cancel my order after placing it?
We process orders as quickly as possible so that your HUNTER favourites reach you soon. For this reason, we unfortunately cannot make changes to an order once it has been submitted.
If you notice something immediately after placing your order, please contact our customer service team as soon as possible. As long as your order has not yet entered the shipping process, we’ll be happy to check whether it can still be cancelled.
If your parcel is already on its way, you can return unwanted items after receiving them in accordance with our return policy.
Can I use a different delivery address from my billing address?
Yes. During checkout, you can easily enter a different delivery address.
Please check the address carefully before submitting your order. Once your order has been completed and processing has started, we can no longer change the delivery address.
If you notice an error immediately after placing your order, please contact our customer service team as soon as possible. We will then check whether the order can still be stopped.