What is the myHUNTERclub and how can I join?
The myHUNTERclub is our free loyalty programme. With a customer account at welovehunter.com, you automatically become a member – no additional registration is required. You do not need to subscribe to the newsletter to take part.
Private individuals and registered participants in the Hunde-Profi-Special programme who reside in the EU, Switzerland or Liechtenstein are eligible to participate.
At welovehunter.com, you can collect and redeem Club Coins. The programme is also available at stylecats.de, although its features are currently still limited there. Club Coins cannot be collected or redeemed at other retailers or external marketplaces.
You can find all details in the terms and conditions of participation and on the myHUNTERclub page.
How do I collect Club Coins?
If you are logged in to your customer account when placing your order, you automatically collect Club Coins. The standard earning rate is 5 Club Coins per eligible euro spent.
The calculation is based on the order value including VAT after discounts and redeemed benefits have been deducted. Shipping costs and other fees are not included. Coins are mathematically rounded to the nearest whole number.
You can also see directly in the shop how many Club Coins you will receive for an item or your purchase.
Can I collect additional Club Coins?
Yes. In addition to your purchases, there may be limited-time promotions where you can earn additional Club Coins – for example, through multiple points promotions.
Each promotion may have its own requirements and promotional period. You can find the exact conditions directly with the respective promotion. If you have subscribed to our newsletter, we can also keep you informed about club promotions. However, a newsletter subscription is not required to participate in the club.
Where can I see my Club Coin balance and available rewards?
Log in to your customer account and open the myHUNTERclub section. There you can see your current Club Coin balance, which rewards are available and how many Club Coins you need for them.
The selection of rewards and the number of Coins required may change. You will always find the current overview directly in the myHUNTERclub.
Why haven’t I received any Club Coins? Can they be added afterwards?
First, check whether you were logged in to your customer account when placing your order. Only then can the Club Coins be automatically assigned to your account.
Shipping costs and other fees do not earn Coins. Discounts and redeemed benefits reduce the order value used for the calculation. Your Club Coin balance may also be adjusted in the event of a return or cancellation.
As a general rule, completed guest orders are not eligible for a retrospective credit. In individual cases, we can check whether a goodwill credit may be possible.
Do you think your order was not assigned correctly? Email us at myhunterclub@wirliebenhunter.de and include your order number and the email address linked to your customer account. We will be happy to check it for you.
What happens to my Club Coins if I return or cancel an order?
If you return or cancel all or part of an order, your Club Coin balance may be adjusted accordingly. Coins awarded for returned or cancelled items may be deducted again.
This ensures that your Club Coin balance reflects the items you have actually kept and paid for.
How long are my Club Coins valid?
Your Club Coins are valid for 12 months from the date they are credited. Since you collect Coins at different times, they may have different expiry dates.
If a valid email address is stored in your customer account and you have subscribed to our newsletter, you will receive a reminder before they expire. You do not need to subscribe to the newsletter to participate in the myHUNTERclub itself.
How can I end my participation in the myHUNTERclub?
You can end your participation at any time without giving a reason. Simply email us at myhunterclub@wirliebenhunter.de. Your participation in the myHUNTERclub also ends if you have your customer account deleted.
When your participation ends or your customer account is deleted, any remaining Club Coins expire. They cannot be paid out or transferred.