Can't find a suitable answer or would you like to discuss your issue with us personally?
Our customer service team will be happy to help. Choose the contact method that best suits your issue.
Monday to Thursday: 9:00–16:00
Friday: 9:00–14:00
Frequently asked questions about contacting us
Which contact method is best for my issue?
Contact form: For most issues, our contact form is the best option. It is particularly useful for complaints, technical problems or when you would like to send us photos and additional information.
Email: Would you like to write to us directly or send documents and photos? You can reach us at service@wirliebenhunter.de.
Telephone: If you would prefer to discuss your issue personally, call us during our service hours on +49 (0) 5232 980 53 50.
What information will help you with my enquiry?
The more relevant information you send us straight away, the more quickly we can review your issue.
For questions about an order:
- Order number,
- email address used for the order and
- a brief description of your issue.
For questions about a product:
- Product name or item number,
- desired size or variant and
- for questions about sizing, your dog's measurements where applicable.
For a complaint: Order number, affected item, brief description of the problem and, if possible, meaningful photos.
For problems with your customer account: Email address associated with your account, brief description of the problem and, if applicable, a screenshot of the error message.
Please do not send us any personal login codes or other confidential login details.
How do I use the contact form?
You can send us your issue directly in the myHUNTER Helpcenter using our contact form. Briefly describe how we can help you. If your issue concerns an order, please also provide your order number.
For complaints or technical problems, you can also attach photos or screenshots.
What can I do outside service hours?
Our myHUNTER Helpcenter is available to you at any time. There you will find answers about orders and delivery, returns, customer accounts, products, the myHUNTERclub and other topics.
How do I register a return?
Please do not simply send your return to our contact or company address. First register your return via the returns portal. You will receive all the information you need for the return there.
You will need your order number and the email address or postcode you provided when placing the order.
What should I do if I have a complaint?
If an item is defective or damaged, or if you were sent the wrong item, please do not simply return it as a standard return.
First contact our customer service team and provide your order number. A brief description of the problem and meaningful photos will help us review your issue.